There are some days, especially post call days, when I lose my ability to be impartial and be aware of how I come across to people. And I’m working on it, I promise! The story that I’m about to tell you jolts me back into the reality of the human interactions that are part and parcel to what I do.
Beth* had been feeling run down for a while, and my team admitted her for an episode of bleeding per rectum. A standard chest xray done for smokers in ED showed a large mass in the apex of her right lung. She had a long history of smoking, and has lost all but one of her siblings to cancer, each with a different type. Her story is only peripheral to what was really important: how she was told.
Post-call, Dr. Castle* is an attending that you never want to deal with. He has this facade of being nice, but when I did my oral presentation of a patient by giving my cardiovascular findings before my pulmonary, he launched into a tirade; he was the first attending I’ve had that experience with. “Everybody does it the same way, every time! You should have gotten a presentation format! Learn it!” he yelled. Either way, I lost most of my respect for him in that moment, if the information gets passed on accurately, that is really the ultimate goal. At that point, he decides that we need to see Beth* and let her know what’s going on.
He walks into the room, and mind you, its early, about 7:30 am on an intermediate care unit. These people don’t get much sleep b/c vitals are required every two hours, so she’s tired and very groggy. “Good morning Beth*. I’m Dr. Castle*. How are you feeling?” She mutters a few words in reply. It didn’t seem like he even acknowledged it, but he turned to the residents and said, “We need to get in touch with her PCP (primary care physician) and let them know what’s going on.” I thought he was going to defer the news to them, but he didn’t. “We found something in your lung, and it looks like cancer.” The color drained from Beth’s* face, and she laid back in bed, and started to cry. Pat, pat, pat on the shoulder, and a, “We’ll be back to see you later,” was what happened next. Even my sleep deprived stupor, I was dumbfounded. Had that just really happened in front of me? Did I contribute to that absolutely horrible human interaction? Did I let bad news come to someone without telling them what was going to happen next?
I was so stunned, I couldn’t focus for the rest of rounds. The other intern and I went back to see her after rounds were over, and we managed to talk her through her fears.
The next day, rounds were with a different physician, Dr. Olive*, who is polar opposite to Dr. Castle*. We present the same patient to him, timing of the day was the same, but he approached the situation differently. After the presentation, he went into the room very gently, and listened to Beth, and how she was feeling. When she broke down again, he sat next to her, put his arm around her, and talked to her like a human being. They spent a good 15 minutes talking about what her options were, and what this means for her life. He was patient and kind and knowledgable. He is really what patients expect when they hear about great physicians being at this hospital.
It sounds funny, but he’s what I want to be when I grow up.
*Names have been changed